The Voice Response Unit was developed for customer service regarding your child support case. The Voice Response Unit is available to you 24 hours a day, 7 days a week. You will be asked to identify the county code. If you have a court case, the county code is where the court case was obtained. If you do not have a court case, you will need to use the county code of the county you are calling from. Example County Code 1 is Douglas County, 2 is Lancaster County, and 59 is Sarpy County.

The system will play back payment information, which includes last payment amount, last payment date, disbursement date, balance due amount including interest for every judgment ordered. If the information you are seeking is not provided, you can press one of the options listed below. Options 2, 3, and 0 will get you to a Customer Service Representative to answer the questions listed below in each option.

Option 1 Payment Information available 24 hours a day, 7 days a week

You must have a Nebraska Court Order number in order to use this option. If you do not have a Nebraska Court Order number you will need to press option 2.

• Recording of payment information as listed above
• Recording of current balance

Option 2 Questions Regarding Child Support Case

• Case Status
• Review and Modification
• Interstate Cases (out-of-state court orders)
• Enforcement Actions – Income Withholding, Credit Reporting, etc.
• License Suspension
• Payment History
• Address/Name/Employment Changes
• Billing Statement Inquiries
• Questions regarding payments received and/or disbursed

Option 3 Receipt/Disbursement/Employer Information

• Questions regarding Direct Deposit or Auto Withdrawal, Electronic Payment Card (EPC), Credit Card User ID
• Questions regarding Web-site or Online Payments
• Requests for User ID’s and Passwords for Web-site
• Questions on Lost, Stolen, or Damaged Checks
• Questions regarding payments received and/or disbursed
• * Web-site functions are listed below.

Option 4 General Information

• Recording of general information on Child Support Enforcement Offices, Hours of Operation and Locations
• Offices that are listed included:
  • Nebraska Payment Center
  • Nebraska Customer Service Call Center
  • Child Support Enforcement Offices
  • Clerk of the District Court Offices

Option 5 Another IV-D Agency

• Information provided to other State Child Support Enforcement Agencies
  

Option 0 Customer Service Representative

• This option will provide information that is listed in Option 2
  

Option 9 End Call

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Nebraska Payment Center Web-Site Functions
www.nebraskachildsupport.com

• Change Bank Information
• Change Address
• Directions on how to set up Direct Deposit and
• Auto-withdrawal
• On-line Chat
• Make a Payment
• Look at Payment History
• Request Credit Card User ID

Customer Service Hours of Operation
7:00 a.m. to 6:00 p.m.
Monday-Friday

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For more information, contact:
Nebraska Department of Health and Human Services
Child Support Enforcement
P.O. Box 94728
Lincoln, NE 68509-4728
Phone: (402) 441-8715, 1-877-631-9973 (toll-free)

Child Support Page